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About : Service Commitment

We understand the challenges specific to the contract market and deliver a service tailor-made to meet these needs.

  • We work with you every step of the way, from concept through to completion and beyond.

  • We consistently go the extra mile to make sure you get what you need, when you need it.

  • Our team have a wealth of knowledge of the building and decorating sector – all available to you at your fingertips

  • We are a safe pair of hands you can rely on.

Our service level commitment to you – Paint delivered to site weekdays (Monday to Friday) within 48 hours of orders placed before 11am.

 

Place order via email or order page on our website

Confirmation quotation is sent to you requesting Purchase Order (PO) or payment (for non-account holders)

Receipt of PO or card payment via secure encrypted telephone line.

4 Hours

Order passed to our workshop for completion

Colour formulation of your colours, sampling and testing for accuracy of match

Production and finishing of your paint order

Final Quality check to ensure 100% colour accuracy

4 Hours

Goods packaged ready for despatch or collection

Delivery arranged via our logistics partners

Email sent to you to confirm order ready for despatch

Collection by our logistics partners

Delivery fulfilled by our logistics partners

You are kept informed on status of delivery via email

24 Hours

Delivery fulfilled and you are required to sign to confirm safe receipt of goods